The industry has to evolve its business and customer service models to interact with customers through a variety of touch points, including online, face-to-face, videochat and other platforms. Applied Systems gives stats and facts.

Survey reveals which states have the biggest discounts when bundling auto insurance with homeowners, condo and renters policies.

Survey reveals which states have the biggest discounts when bundling auto insurance with homeowners, condo and renters policies.

Sarah Conway succeeds Carol Mason as executive director of Dallas-based IICF division

Xchanging's 2014 Insurance Technology and Spending Trends Report reveals that new talent ranks low on priority list.

Bain & Co. research shows insurers may be investing heavily to please the wrong customers.

Taking precautions to prevent heat exhaustion can save lives.

News from Hub International, Cross Insurance, Kaufman Dolowich & Voluck, IICF and more