Seventy-five percent of your customers say they start their searches for insurance online. As those customers rely more and more on mobile devices and technology to meet their needs, every insurance agent must think two steps ahead about ways to improve the experience.

Customers expect immediate action. The agent distribution channel is responding with 24/7 service, achieved through a combination of expanded relationships, agency tools and social networking.

Agencies are working hard to improve the agent-customer relationship. But what about the agent-carrier relationship? A Real Time survey shows that agents need more carriers to provide real-time capabilities.

Agencies are working hard to improve the agent-customer relationship. But what about the agent-carrier relationship? A Real Time survey shows that agents need more carriers to provide real-time capabilities.

Customer care today is a whole new ballgame. Customers have better access to more information, and that results in new desires and very specific needs.

Technology isnt the enemy. It also is not the silver bullet for all that ails a business. So what is it?

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