Misunderstood metrics and appraisers trying to game the system can obscure physical damage estimating performance.

Misunderstood metrics and appraisers trying to game the system can obscure physical damage estimating performance.

Some key claims tasks are ripe for outsourcing, including mobile auto repair services, in order to reduce costs and increase customer satisfaction.

Vehicles flooded during Sandy could resurface in the used car market. Read about "title washing" here.

An estimated 80,000 to 100,000 vehicles from Sandy-affected states will be declared total losses. There's also a chance many of these will resurface in the used car market.

A combination of telematics, EDRs and black box technologies will continue to impact both claims frequency and severity in different ways.

While attending a recent car show, I came across a reproduction window sticker displayed in a mint-condition 1966 Mercury Marauder.

A combination of telematics, EDRs and black box technologies will continue to impact both claims frequency and severity in different ways. Mitchell's Greg Horn explains.