Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
Insurance industry leaders are convinced artificial intelligence (AI) will 'revolutionize the customer experience and empower agents, brokers and employees,' according to a new report.
Insurance industry leaders are convinced artificial intelligence (AI) will 'revolutionize the customer experience and empower agents, brokers and employees,' according to a new report.
Data from Accentures Technology Vision for Insurance 2017 determined that most insurers now recognize the need and urgency to innovate, but significant challenges remain.
Duck Creek Technologies and GEICO on Tuesday publicly announced their new partnership, a move the insurer said will improve its online customer experience while streamlining policy administration.