The resilient and immensely talented claim professionals for whom we write know as well as anyone -- arguably better, in fact -- that wealth is much more than a sum of monetary assets.

With many bodily injury claims, the reported injury may seem inconsistent with the conditions of the accident. To find out what really happened, adjusters and investigators increasingly rely on biomechanics.

Insurers need to carefully consider new technology implementations this year and next despite the budget-cutting pressures brought on by the recession, one leading researcher contends.

In a new report, Frost & Sullivan analyzes the current North American salvage parts aftermarket and elaborates about how insurers can save claim costs by looking beyond OEM parts.

A review of the questionable claims submitted to NICB during the first half of 2009 indicated a 13-percent increase compared to those received during the same time period in 2008.

Scottish Gangster Ian "Blink" McDonald, 48, continues to not-so-subtly contest Aviva's refusal to pay ?26,000 to replace his Mercedes Kompressor, which was firebombed in May.

In an effort to enable "do-it-yourself" claim-handling for non-complex claims, Allstate has expanded its host of online tools.

Consumer advocates are concerned about a bill that could ostensibly undo a current Calif. law preventing insurers from "steering" customers to auto body shops under contract with the insurer.