Treat People Like 'Customers,' RMs Told Because of the dubious reputation of local government when dealing with claimants, public employees and average citizens with a ...
The 'Moments Of Truth'Public risk managers need to understand that customer value differs from customer service, "which really means customer control," according to Del Powell, ...
Captives Proliferate In Pacific Rim In the world of international captive domiciles, all eyes are on Australia and Pacific Rim countries, which are seeing ...
Captives Cope With Rising Fronting FeesFronting costs are on the rise, while some fronting carriers have become more restrictive in their oversight of captive insurance ...
New Risks Take Off, PRIMA Winner Says When Mary Stewart first began her career as a risk manager, attendees at a Public Risk Management Association ...
Captive Owner, Know Thyself When choosing a captive domicile, risk manager Judith McDonald's recommendation to her colleagues is to "do your homework. Unfortunately, like everything ...
Common Mistakes RMs Make When Forming A Captive Nick Leighton, manager of the captive department at Caledonian Bank in Grand Cayman, offers the following insights ...
Captive Classroom Offered Through RIMS The Bermuda Insurance Institute has created a traveling "Captive Classroom" for risk managers and other executives interested in going that ...