A study from Smart Communications reveals the shortcomings businesses must overcome to keep customers happy in a digital world.

New technologies could be used to improve the customer service experience when it comes to how quickly insurance claims are handled.

According to Insurify, these ten states led the pack when it comes to at-fault accident rates in 2021.

Agentero shares their four major predictions for how new tech will shape insurance in 2022.

An increase in natural disasters means insurers are seeing a surge in traumatized customers who must be handled with compassion and care.

The newly combined entity hopes to become the "market leader in analytical claims services across the insurance industry."

The pandemic has elevated cyber risk, and insurers will need to shift their strategies to combat rising premiums and confusion in the marketplace.

A new survey from Nationwide shows many drivers are open to utilizing telematics technology for auto insurance purposes.