The role of adjusters will change significantly in the next few years as the digital transformation continues, according to LexisNexis.

The rapid adoption of technology has poised the insurance industry for many claims to be fully automated in the future.

Insurers and their customers want the same thing: faster claims, self-service/automation and customer satisfaction.

Using data and technology at three critical customer touchpoints can help carriers underwrite risks and settle claims more effectively.

Claims automation has already begun, and it is having an immensely positive impact on insurance.

Does everyone prefer claims automation or just millennials?

Insurers are embracing claims automation, but it must be balanced with human involvement.

New data-driven models can help carriers achieve more accurate and profitable policy pricing for catastrophe claims.