If you lose a client because you dont respond to an e-mail within a minute or an hour, you might be a lucky person. Demanding clients are a pain; let them go and replace them with clients that respect and appreciate your time and quality response. Weve stopped managing technology...

It's that time of year again. Here are some tips on how to get started.

If you've ever doubted that insurance is a relationship business, read this.

An agent proves that when it comes to beating the competition, "80% of success is showing up."

Dealing with negative employees becomes an education

Employees who act out often need some one-on-one attention

A couple of years ago I served as owner of a larger agency. We had 22 producers, all with varying degrees of revenue and ability.

Eighteen months ago, our management team had a meeting and announced a new agency initiative. We would be rolling out our new Embrace initiative, designed to radically change our culture. We told the staff to expect some changes.