Coverage & Policy Issues

The latest J.D. Power study shows that insurers are getting it right when it comes to customer satisfaction.

Subpoenas demand a response. Heres how to manage them in your claims workflow.

Expensive technology means costly damage claims

Spring hail storms bring increased risk of damage for cars.

Spring hail storms bring increased risk of damage for cars.

Technological advancements can allow insurers to enhance the customer experience, streamline internal practices and drive successful outcomes, as well as improve policy administration and other internal processes.

Can agents and brokers be liable to strangers, that is, people and businesses with whom they have no relationship at all, who never paid a premium on a policy they placed, and to whom they made no promises and had no communications? Can there be a duty without any relationship,...

Sometimes you have to wonder what people are thinking when they file their claims.