Agency Technology

A Glean report found that workers are wasting almost an entire workday on botsitting each week.

During the investigation, AssuranceAmerica determined an unauthorized third party had accessed its IT systems and copied data files.

AI now has real implications for claims, underwriting, distribution, operations and customer experience.

Doctors, pilots and other professionals have used simulations for decades to let employees practice workplace skills in a safe environment.

Policyholders increasingly crave personalized experiences because they receive them in other aspects of their digital lives.

This is Part One in a six-part series highlighting winners of the 2026 PropertyCasualty360 Insurance Luminaries Awards.