Agency Technology

If you consider all the human factors of change, you can create a level of engagement that ultimately makes projects more successful.

Commercial Agency Awards for Excellence cite an overall winner, as well as four category awards in excellence in “Sales and Marketing,” “Customer Service,” “Technology and Operations,” and “Recruitment and Training.”

Almost half of Internet users age 16 and older—48 percent—are worried about companies checking their actions on the Internet, according to a recent survey by USC Annenberg School for Communication & Journalism as part of the Digital Future Project.

An integrated marketing plan includes what prospects see, hear and read

Microsoft’s launch of Office 365 has married co-owners of an Ohio insurance agency excited about the possibilities of having a virtual office.

How in the world do you squeeze social media into your marketing mix if you’re a busy insurance professional?

A Joplin, Mo.-based State Farm agent describes how her agency has been dealing with this enormous catastrophe—and the profound impact it has had on her clients.

Another standard bearer for the insurance industry is fading away: the paper bill. Insurers are following the lead of other financial services companies by exploring all the possibilities in electronic bill presentment.