During a recent claims audit of a large P&C carrier, I had a number of head-scratching situations as I pondered steps that could have been taken to achieve a more accurate outcome.
With spoliation of evidence claims on the rise, insurers need to be increasingly aware of steps that must be taken to preserve damaged property. To better understand this, it is important to first recognize and understand chain of custody.
In many respects, subrogation can be one of the most challenging aspects of the end-to-end claims process. Perhaps nowhere is this more evident than in the pursuit of complex recoveries, such as those associated with bailment.