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Time, Volume Pressures Hamper CSRsI recently spotted a sign in a store that read: "Answers cost $1.00. Right answers cost $2.50." That sign made me ...

Community Partnerships=Good BusinessFor the past seven years, the "NeighborWorks" National Insurance Task Force has been working to expand insurance accessibility and affordability in lower-income and ...

Business Needs Drive Agent Tech Buys When it comes to buying and updating computer systems for an independent agency, there are plenty of pitfalls to ...

Job Satisfaction Seen As Key In Serving Clients Independent agents say they understand the importance of customer service, but few say they understand how ...

Agents' Greatest Challenges Lie AheadWhen I finally made a pilgrimage to "Ground Zero"--the site where New York's World Trade Center complex once stood before terrorists ...

Senate: Re Plan A "Non-Starter"Washington The insurance industry proposal to create a mutual reinsurance pool for terrorism risks backed up by the federal government came ...

Carriers Help With Diversity TrainingInsurers looking to tap into opportunities in minority communities are establishing programs to help their independent agents reach those markets.Two major ...

A Captivating Time For Agents?Insurance capacity was drying up and premiums were rising well before a pair of hijacked jets destroyed New York's World Trade ...