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Business Needs Drive Agent Tech Buys When it comes to buying and updating computer systems for an independent agency, there are plenty of pitfalls to ...

Job Satisfaction Seen As Key In Serving Clients Independent agents say they understand the importance of customer service, but few say they understand how ...

Agents' Greatest Challenges Lie AheadWhen I finally made a pilgrimage to "Ground Zero"--the site where New York's World Trade Center complex once stood before terrorists ...

Senate: Re Plan A "Non-Starter"Washington The insurance industry proposal to create a mutual reinsurance pool for terrorism risks backed up by the federal government came ...

Carriers Help With Diversity TrainingInsurers looking to tap into opportunities in minority communities are establishing programs to help their independent agents reach those markets.Two major ...

A Captivating Time For Agents?Insurance capacity was drying up and premiums were rising well before a pair of hijacked jets destroyed New York's World Trade ...

Best Practices StudyFinds Keys To Agency SuccessThe "2001 Best Practices Study," conducted by the Independent Insurance Agents of America and Reagan Consulting, is being released ...

Attacks Send Insurers Back To Square OneSeattle The terrorist attack on the World Trade Center was more than just the single largest loss in the ...