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Beating the Surge When Water and Flood Claims Spike

1-800 WATER DAMAGE (Sponsored) | August 14, 2024

With weather events growing in intensity and frequency, claims professionals need a strategy to balance insured's expectations with costs.

Analysis

Examining the state of wildfire risk in 2024

Brittney Meredith-Miller | August 14, 2024

The number of fires in 2024 is lower than the 10-year to-date average, but the number of acres burned has surpassed the 10-year average of 4.1 million.

News

Around the P&C insurance industry: August 14, 2024

PC360 Staff Writer | August 14, 2024

This week's update includes insurance industry news from CAC Group, One Inc, HONK Technologies and more.

Slideshow

The most expensive U.S. cities for homeowners

Joe Toppe | August 14, 2024

Homelessness ballooned 2023, according to a Harvard University study.

News

U.S. apartment construction reaches record numbers

Joe Toppe | August 13, 2024

New York City metro leads all new construction while Dallas and Austin follow closely behind.

Best Practices

How to build customer loyalty through positive payment experiences

Julie Schieni | August 13, 2024

Personalized interactions encourage policyholders to deepen their digital engagement with carriers.

Analysis

Growth strategies through MGAs: Opportunities and risks

Joe Hayes, John Swanick | August 13, 2024

Thinking about acquiring or partnering with an MGA? Here's what you should ask first.

Slideshow

J.D. Power: Top U.S. car insurance carriers by region

Elana Ashanti Jefferson | August 13, 2024

Customer satisfaction and brand loyalty can outweigh price sensitivity.

Best Practices

The value of LGBTQ+ inclusion and education at work

Cody Britton | August 13, 2024

LGBTQIA+ employees are six times more likely to stay at a company where they feel psychologically safe.

Commentary

Policyholder churn doesn't have to be inevitable

Eric Bustos | August 12, 2024

Policyholder churn is fast becoming the bane of the U.S. insurance industry, but it doesn't have to be that way.

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Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.