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Community Partnerships=Good BusinessFor the past seven years, the "NeighborWorks" National Insurance Task Force has been working to expand insurance accessibility and affordability in lower-income and ...

While Clients Want Service From Agents,Many Seek Self-Service OpportunitiesWhy in the world would independent insurance agents ask customers to do their own work related to ...

Banks Urged To Sell Bundled Employee BenefitsBusinesses with fewer than 100 employees can generate millions in revenue for a bank willing to pursue the market ...

Job Satisfaction Seen As Key In Serving Clients Independent agents say they understand the importance of customer service, but few say they understand how ...

Business Needs Drive Agent Tech Buys When it comes to buying and updating computer systems for an independent agency, there are plenty of pitfalls to ...

Carriers Help With Diversity TrainingInsurers looking to tap into opportunities in minority communities are establishing programs to help their independent agents reach those markets.Two major ...

Best Practices StudyFinds Keys To Agency SuccessThe "2001 Best Practices Study," conducted by the Independent Insurance Agents of America and Reagan Consulting, is being released ...

Agents Pay More To Win War For Talent While independent agencies are paying more to keep and hire customer service representatives, their compensation is now ...