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The insurance industry has been through too much over the last few years for IT leaders to feel unbridled enthusiasm about the coming year. But there are signs insurance IT departments are helping to turn things around through Web services projects and managing the software portfolio. Three top insurance IT leaders share some ideas on where they see things heading for their own companies and the industry at large. BY ROBERT REGIS HYLE

Robert Regis Hyle | November 30, 2003

Its been a tough few years for the insurance industry in general and IT departments specifically. But as 2003 fades into 2004, the promise of ...

Just the Right Touch

Robert Regis Hyle | November 30, 2003

A lot of tools are available in customer service centers that allow insurers to reach out to their customers and be accessible to policyholders needs, ...

FCRA Permanently Extended Washington Despite some misgivings, insurance groups are applauding Congress for approving legislation permanently extending the Fair Credit Reporting Act.The legislation establishes uniform ...

A-Side D&O Is Sleep Cover

Gary S. Mogel | November 25, 2003

A-Side D&O Is Sleep CoverIt is not the dwindling value of their stock options or their kids mounting college tuition bills that are causing many ...

This is a HEAD Style This is a HEAD Style This is a HEAD Style

staff Writer | November 18, 2003

Life To P&C: Take A Hike?The following "Editorial" was run by our counterparts in last weeks National Underwriter Life & Health/Financial Services edition. We welcome ...

Why Support State Regulation?

Lisa S. Howard | November 18, 2003

Why Support State Regulation?Atlanta Why do so many industry officials support state regulation when the inconsistency of the system across the states makes it difficult ...

Printers, Multifunctional Devices Keep Up With Technology Changes

Marcella De Simone | November 18, 2003

Printers, Multifunctional Devices Keep Up With Technology ChangesEvery year, organizations use the latest technology to design newer versions of printers and multifunctional devices so that ...

St. Paul-Travelers Marriage Seen As Exception, Not Trend

Michael Ha | November 18, 2003

St. Paul-Travelers Marriage Seen As Exception, Not TrendThe (sort of) surprise announcement by The St. Paul Companies Inc. and Travelers Property Casualty Corp. to merge ...

Merger Reaction: Surprise And Concern

Mark E. Ruquet | November 18, 2003

Merger Reaction: Surprise And Concern"A merger of equals" is what Jay Fishman, the head of The St. Paul Company, called the proposed merger of The ...

Deal Came Together In Under Three Weeks

Mark E. Ruquet | November 18, 2003

Deal Came Together In Under Three WeeksIn what is reported to have been a very short period of time, one of the major mergers of ...

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.