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Results A Disaster For SomeWith the promise of improved profit margins by year-end 2001 well hidden behind the numbers posted thus far, the operating earnings ...

Delivering Online Consumer Satisfaction A 38-year-old marketing consultant just bought a book and some music CDs at a popular online retail site. Taking less than ...

Role-Based Access Secures E-BusinessAs insurance companies continue to expand their e-business initiatives, information technology issues surrounding the security of personal data increase.Not only are insurance ...

Mold Claims Create Coverage ChaosThere's nothing like a good media expose about David (a homeowner) taking on Goliath (an insurance company) to get the adrenaline ...

Agents Embrace Web For Client Service,But Still Have A Long Way To Go OnlineDespite observations by some that the Internet would prove to be the ...

Too Many Speed Bumps Online A glance through this week's "Technology Trends" special report, "Insurance on the Web," demonstrates that insurance agents and companies ...

The Right StuffAtlanta Ever get the feeling we could populate a country with critics of the insurance business? Ever get the feeling we already have--our ...

Solving Homeowners 'Mystery' To The Editor: Sean Mooney discusses the "mystery" of the unprofitable line of homeowners insurance in his May 28 column ("Price ...