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We need to pay careful attention to how organizational structures, workplace behaviors, productivity and health relate to each other.

The results of the 2019 Claims Salary Survey are in and they show that claims professionals still see it as a viable career choice, however, it's definitely changing.

The newest entrants to the 2019 Hall of Shame are facing decades in prison for crimes ranging from faulty fires to unnecessary medical care.

To successfully lead the next generations, you have to change your expectations and accept the new working mindset.

While computer systems have firewalls and anti-malware protections, one user with valid credentials can cut right through those safeguards.

As insurance professionals, there's both an obligation and an opportunity to help employees protect their identities.

While technology is improving many aspects of the claim process, empathy is still the most important tool in the toolbox.

Since the program's launch in January 2016, Zurich has hired 85 apprentices.