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It's no secret that there's a need to improve customer experience across the insurance industry.

Most insurers surveyed indicated that defense costs increased in 2021, leading to projected premium increases.

Agents who embrace in-person visits will see the benefits of more amicable, longer-term relationships.

Small business owners now want customized, adjustable policies and enhanced risk-management services.

AXA XL's Jim DiVirglio reflects on how the pandemic affected claims organizations and shares the trends he's seeing in the insurance industry.

Younger insurance professionals are looking for meaning in their work and stellar workplace culture — not just a paycheck.

Employee-centric culture is essential to inspire and retain your team.

For employees struggling with addiction, burnout at work can make staying sober even more challenging.