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Discussions of mobile and wireless technology in the insurance industry usually come down to two points: Yes, the technology is cool, but do we really need it? There's little to argue about the first

If you're not familiar with the term "VoIP," get ready to change the way you think about communicating with your customers. VoIP, or Voice over Internet Protocol, is a new technology that takes analog audio signals, such as the kind you hear on

For the AmFed Companies, a workers' compensation and homeowners insurance carrier located in Ridgeland, Miss., the initial goal was to find a way to automate the claims and bill review departments. Bu

WASHINGTON--The president of the Independent Insurance Agents & Brokers of America took the insurance industry to task today for its failure to defend itself over Hurricane Katrina claims handling and

The Agents Council for Technology, a part of the Independent Insurance Agents & Brokers of America (IIABA), has issued a report identifying significant technology and consumer trends and how they

In his short story, "The Rich Boy," F. Scott Fitzgerald summed up the challenge facing insurers and independent agents who target elite personal lines clients--those with mansions, fancy cars, yachts,

At The Whitehorn Financial Group, we sell a lot of insurance, but we're really in the business of giving advice. We focus on just one type of client: architects and engineers--the so-called design professionals. The core of our market

Old habits are hard to break, particularly in the insurance industry. But when old habits are negatively affecting the bottom line, many companies welcome change.