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Technology in the insurance industry always has been cutting-edge. I can think of no other business in which integration of applications from different systems on different platforms from different ge

Vendors of agency management systems are constantly upgrading their product lines with features intended to help users operate more effectively and efficiently. Indeed, many vendors release upgrades several times a

For the past 20 years, the desktop PC has been the foundation of most agencies' productivity. Now, after two decades of loyal service, things seem to be coming full circle as we gradually return to mainframe computers and dumb terminals.Back when

Hyland Software developer of the OnBase enterprise content management (ECM) suite, announced a partnership with Delphi Technology, a provider of technology solutions to the risk management and

Two years ago Microsoft acquired a small software company that provided collaboration software for ad hoc work groups. Groove Networks (http://www.groove.net) was founded in 1997 by Ray Ozzie, who is

Discussions of mobile and wireless technology in the insurance industry usually come down to two points: Yes, the technology is cool, but do we really need it? There's little to argue about the first

If you're not familiar with the term "VoIP," get ready to change the way you think about communicating with your customers. VoIP, or Voice over Internet Protocol, is a new technology that takes analog audio signals, such as the kind you hear on

For the AmFed Companies, a workers' compensation and homeowners insurance carrier located in Ridgeland, Miss., the initial goal was to find a way to automate the claims and bill review departments. Bu