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For the AmFed Companies, a workers' compensation and homeowners insurance carrier located in Ridgeland, Miss., the initial goal was to find a way to automate the claims and bill review departments. Bu

WASHINGTON--The president of the Independent Insurance Agents & Brokers of America took the insurance industry to task today for its failure to defend itself over Hurricane Katrina claims handling and

The Agents Council for Technology, a part of the Independent Insurance Agents & Brokers of America (IIABA), has issued a report identifying significant technology and consumer trends and how they

In his short story, "The Rich Boy," F. Scott Fitzgerald summed up the challenge facing insurers and independent agents who target elite personal lines clients--those with mansions, fancy cars, yachts,

At The Whitehorn Financial Group, we sell a lot of insurance, but we're really in the business of giving advice. We focus on just one type of client: architects and engineers--the so-called design professionals. The core of our market

Old habits are hard to break, particularly in the insurance industry. But when old habits are negatively affecting the bottom line, many companies welcome change.

SEATTLE--Former Bush administration Health Secretary Tommy G. Thompson warned an insurance executives' conference here yesterday that the coming of a flu pandemic is a certainty and they need to take s

Sometimes technology surprises us by offering benefits we may not have realized it provided, such as additional uses for existing software programs or innovative ways to manage workflow. That happened at our agency just last month, when our virtual