Many companies pride themselves on the level of service they provide to their customers. During the course of our work with some of those companies, we often conduct surveys of current and past custom
"Some people are just in denial, saying rates are only off 5 percent, which is frankly disingenuous," he noted. "Others are saying it's the end of the world. It's not that either. The market is not
Data is a foundation element for insurance carriers, but an inability to extract useful information from it made its value somewhat overrated. Today, though, thanks to a combination of data tools and
Welcome back: Part I of this article appeared in last month's issue. To recap, the first five technology trends were going "green" (some clients are highly motivated by "green" ways of doing business); telepresence (webinars, live chat, webcams,
Experience in this field suggests that fraudulent practices in the area of procurement are more prevalent than most senior managers believe--and that the amounts involved are larger than might be
These challenges to the detection and investigation of procurement fraud are further exacerbated by many corporations' ineffectiveness in establishing sound fraud management processes, despite signifi
These challenges to the detection and investigation of procurement fraud are further exacerbated by many corporations' ineffectiveness in establishing sound fraud management processes, despite signifi
Agents and brokers are faced with the challenge of deciding whether and how much to invest in new technology. Another big issue is timing: Just because technology can benefit your agency doesn't mean that your agency is ready for it.Regardless of the
Their observations came as part of a Web seminar titled "Financial Reporting: Consequences of the Mortgage Market Meltdown," moderated by Paul Graziano, executive vice president Aon's industry and pro