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Who will replace us when we're gone, and how can we prepare them for success?

Although carriers may not have given salvage much thought in their CAT planning/recovery strategies, it definitely behooves them to identify and forge alliances with industry movers and shakers.

Providing clients with on-demand policy and account access is key to providing customers the kind of 24/7 service they have come to expect in this age of electronic connectivity. By creating such an online connection with both personal and commercial policyholders, agents can boost customer satisfaction as well as client...

As Millennials enter our claims organizations, it is important to understand their values and belief systems that will shape our workplace.

The methods employed to handle environmental cases continue to progress.

A document management system can generate a significant return on investment for small- to medium-sized businesses. The changes in technology pricing over the last 10 years has finally made it possible for small- to mid-sized businesses to enjoy the same efficiencies provided by information technology systems that large enterprises have...

A document management system can generate a significant return on investment for small- to medium-sized businesses. The changes in technology pricing over the last 10 years has finally made it possible for small- to mid-sized businesses to enjoy the same efficiencies provided by information technology systems that large enterprises have...

A changing workforce, rapidly evolving technology and medical-cost-containment issues are the biggest challenges, and opportunities, that will face the workers comp market as it enters its second century.