EVENT

How to foster a spot-on insurance-agency customer experience

Today's consumer has a low threshold for underwhelming brand interactions. Join our free webcast to better manage this conundrum.

MARKET INSIGHTS

Customer engagement: Breaking with convention

Why the old school ways of running an insurance business are no longer enough.

BEST PRACTICES

5 approaches for putting insureds first

Standing out in today's competitive insurance market requires an outstanding customer experience, a good strategy and the right technology.

COMMENTARY

How to build a better online insurance experience

Can the online insurance-buying experience be more effective?

COMMENTARY

Critical areas for insurance customer experience transformation

Transforming the customer experience is a powerful organizational shift that can bring about quantum change.

BEST PRACTICES

5 roadblocks to delivering an amazing customer experience

A survey shows that most insurance organizations are failing to meet the needs of retail customers.

COMMENTARY

How insurers can keep customers happy when moving online

Digital product launches are a moment-in-time opportunity to prove to customers that you can weather transition.

EXPERT OPINION

Centralizing your customer experience: Stand out by reining it all in

By threading together their entire customer experience, insurance companies can achieve better operational results with less.

MARKET INSIGHTS

Get smart: Why insurers need to rethink their communication strategies

Helping consumers to help themselves empowers them and strengthens their bond with the brand.

ANALYSIS

Experience is key to customer retention for insurers

Insurance claims offer carriers the best opportunity to influence the customer experience.