RESEARCH

Study: AI illuminates insurer digitalization shortcomings

'If you aren't trying to figure out how you can make your customer-service applications better, faster and cheaper... you will be left behind.'

COMMENTARY

AI: The key to innovative collaboration with TPAs

The relationship between an insurance carrier and a third-party administrator can be complex and multifaceted.

EXPERT OPINION

ChatGPT's cybersecurity implications: The good, the bad and the ugly

Created primarily for conversational use, ChatGPT's versatility has made it an asset in multiple domains, including cybersecurity.

EXPERT OPINION

ChatGPT's cybersecurity implications: The good, the bad and the ugly

Created primarily for conversational use, ChatGPT's versatility has made it an asset in multiple domains, including cybersecurity.

ANALYSIS

Potential risks, liabilities of using AI in medicine

Many technologists and doctors are ambivalent about how artificial intelligence could be applied to health care.

COMMENTARY

New AI-driven technology helps brokers overcome inefficiencies

Here's what insurance organizations need to consider when adopting new tech to improve business processes.

COMMENTARY

The insurance AI revolution: Challenges and opportunities

AI tools are poised to redefine insurance. Embracing the AI revolution, with all its opportunities and challenges, will be crucial.

COMMENTARY

Transforming the insurance experience through AI

Artificial intelligence can help organize data, streamline processes and improve customer service.

RESEARCH

Laggards no more: Insurers appear as early AI adopters

Nearly 60% of insurance companies surveyed reported already leveraging generative AI.

PODCAST

Examining the risks and rewards of ChatGPT for the insurance industry

Artificial intelligence has the ability to sort through and synthesize vast amounts of data, but with that benefit come increased risks for users and their insurers.