RESEARCH

Study: AI illuminates insurer digitalization shortcomings

'If you aren't trying to figure out how you can make your customer-service applications better, faster and cheaper... you will be left behind.'

COMMENTARY

The insurance AI revolution: Challenges and opportunities

AI tools are poised to redefine insurance. Embracing the AI revolution, with all its opportunities and challenges, will be crucial.

COMMENTARY

Transforming the insurance experience through AI

Artificial intelligence can help organize data, streamline processes and improve customer service.

RESEARCH

Laggards no more: Insurers appear as early AI adopters

Nearly 60% of insurance companies surveyed reported already leveraging generative AI.

PODCAST

Examining the risks and rewards of ChatGPT for the insurance industry

Artificial intelligence has the ability to sort through and synthesize vast amounts of data, but with that benefit come increased risks for users and their insurers.

COMMENTARY

The AI-and data-empowered underwriter: 7 ways to boost commercial underwriting capabilities

Carriers that embrace AI can see enhanced underwriting results and significant growth.

MARKET INSIGHTS

Does ChatGPT dream of digital marketing plans?

Discover how insurance agencies can leverage generative AI to better engage & educate policyholders.

ANALYSIS

Can AI solve the property data dilemma?

Consistently identifying property and corresponding business records can create underwriting challenges for insurers.

RESEARCH

Adoption of AI processing in auto claims accelerated in 2022

The number of claims using four or more advanced AI applications more than doubled this past year, according to CCC Intelligent Solutions.

COMMENTARY

AI: The key to innovative collaboration with TPAs

The relationship between an insurance carrier and a third-party administrator can be complex and multifaceted.