Rahul Kumar of Talkdesk joins us to discuss how insurers can create and nurture customer loyalty by enhancing the customer experience.

Todd Shasha, assistant VP of personal insurance at Travelers, explains how boat owners can safeguard their vessels from increasingly catastrophic weather events.

Andrew Schwartz and Keith Raymond of Celent co-authored a new study that examines many of the issues associated with the use of generative AI in insurance.

Independent risk manager Jeff Marshall details an emerging risk for occupations involving changing shifts: Shift work sleep disorder and its impact on brain function.

Bruce Eisler, chief executive officer U.S. and chief underwriting officer for Aspen Insurance, shares insights on what he's seeing in the industry, the factors insurers should be watching and the opportunities ahead.

Katherine Frattarola of HUB Private Client delves into the unique insurance struggles high- and ultra-high-net-worth families face when trying to properly protect their assets.

Jen Kostyrna of LexisNexis Risk Solutions explains how insurers can strike a balance between delivering on customer expectations and keeping security threats at bay.

Matthew Smith from the Coalition Against Insurance Fraud outlines a new study examining how bad actors commit fraud and then justify their actions.