Steve Brooks, president of B&B Premier Insurance Solutions and chairman of the board of PLGA, talks about how personal lines sales can provide stability and high retentions, especially in tough economic times.

Ward Group recently surveyed property/casualty insurers on their 2011 IT investment plans to provide guidance for the remainder of this year and determine the degree of new system implementation.

Author and PropertyCasualty360.com Blogger Christopher Tidball takes his 20 years of experience at multiple top 10 P&C carriers and translates it into an easy-to-read, how-to guide for improving customer service, employee morale, productivity, and internal processes.

In what the insurer is calling a "game-changer for independent agents," Progressive introduces its new "pay as you drive" auto insurance program, which offers a discount to policyholders based on real-time information about how and when they drive.

Well known from a series of videos as the Foremost “Insurance Guy,” Bair talks about Foremost’s new Social Media Suitcase, an online tool for agents providing a complete toolkit and content for getting involved in social media

Consulting firm Health Strategy Associates recently completed their first annual survey of workers’ compensation claims systems to find out what insurer front-line staff and executives are looking for when considering technology purchases.

Question-answering systems such as IBM's "Jeopardy!"-winning Watson are only 3-to-5 years away from general business usage. What is the implication for insurance agents? AA&B Editor Laura Toops talks to Jamie Bisker, IBM industry solutions representative, about both the fears and the anticipation surrounding the advance of this new technology.

Rick Gilman, executive director of the Personal Lines Growth Alliance, talks with Stu Durland, vice president of operations at Seely & Durland Insurance in New York, about the power of personal lines to enhance an agency's bottom line. American Agent & Broker editor Laura Toops hosts.