Runaway Restaurant Adrift on the Ohio River     By Susan L. Massmann, CPCU From the April 2011 issue of Claims Magazine   In…

When Agents Are Naughty, Claims Disputes Can Arise   Quotes, Coverage, and Expensive Misunderstandings   By Susan Massmann From the December…

Under Construction or Renovation? When Coverage Might Not Apply   From the September 2011 issue of Claims Magazine By Christine G. Barlow  …

Not All Claims Representatives Are Alike, Court Says   By Susan Massmann Decisions of Note From the January 2004 issue of Claims Magazine  …

No Reservations   Clarity Counts in a Reservation-of-Rights Letter   By Diana Reitz, CPCU From the December 2009 issue of Claims Magazine…

The Plastic Menace?   Bisphenol-A’s Impact on CGL Policies   By Diana Reitz, CPCU, AAI From the June 2008 issue of Claims Magazine  …

Hacked! Commercial Communication Risks   Financial Loss from Unauthorized Phone and Internet Use   By Diana Reitz From the March 2013 issue…

Water, Water Everywhere!   The Aftermath of An Ice Storm   By Susan Massmann, CPCU From the January 2011 issue of Claims Magazine  …

Defining Distress   When Bystanders Feel an Injury’s Impact   By Kelly Maheu From the September 2009 issue of Claims Magazine  …

Splitting Hairs Semantics Are Important When It Comes to Coverage   By Susan L. Massmann, CPCU From the May 2009 issue of Claims Magazine  …