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Review the steps need to 'consumerize' the insurance customer experience for better direct-to-policyholder engagement.
Review the three key areas to consider when making technology investments.
Insurance providers navigating the pandemic must consider whether remote-only is the best way to manage their workforces and serve customers.
Completing entire processes in one place is the next stage in digitizing for insurance providers to meet today's consumer expectations.
Here are some of the most common reasons insurance companies fail to digitize completely — and how to address them.
Automating insurance sales processes can make inefficiencies a thing of the past with more digital and personalized services.
Insurers and their customers both pay the price for inefficient claims after a catastrophe.
"There is a time for everything: a time for human guidance and a time for digitization," says this contributor.
Insurance providers may be losing funds during the claims process as a result of out-dated legacy platforms.
When tech works well on the front-end, brokers can maintain their market advantage even in the face of new competition.