William Trump | Property Casualty 360

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Using customer insights to create insurance people actually want

December 20, 2021

There is only one thing worse than not getting any customer insight, and that's getting customer insight and ignoring it.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Using customer insights to create insurance people actually want

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