Achieving the desired return on investment (ROI) requires insurers to first consider the business issues that are driving them to even consider mobile technologies. After all, the ROI is always going to be tied to the business value.

Achieving the desired return on investment (ROI) requires insurers to first consider the business issues that are driving them to even consider mobile technologies. After all, the ROI is always going to be tied to the business value.

The technology revolution has done much to expand the insurance industry’s reach, automate most of the mundane and repetitive tasks, and give us the ability to provide products and services more quickly and with less human interface. But with all the positive impact of technology have we become too...