Tom Harrington | Property Casualty 360

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Research

Survey: Digital transformation is no longer just 'nice to have'

November 09, 2020

Most businesses overestimated their digital readiness and ability to handle the surge of customer requests triggered by the pandemic.

Commentary

Setting up for success in an unpredictable world

June 30, 2020

While insurers need to do what they can to hold onto their valued customers, they don't need to put their own organizations at risk.

Market Insights

Customers and the Claims Value Chain

November 28, 2011

Follow these tips for providing a highly consistent and personalized claim service experience.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Survey: Digital transformation is no longer just 'nice to have'

Setting up for success in an unpredictable world

Customers and the Claims Value Chain

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Resources

AgentSync