Terry Buechner | Property Casualty 360

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Commentary

5 tips for using technology to boost customer engagement

July 24, 2017

Research indicates insurers stink at service. What's more, technology is evolving and insurance customer demands are changing faster than ever before.

Commentary

Embrace the shift! Transforming the insurance industry from the outside-in

February 06, 2017

Cultivating a deep understanding of customers needs and desires should be the first step any insurer takes as it begins or accelerates its own digital transformation.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

5 tips for using technology to boost customer engagement

Embrace the shift! Transforming the insurance industry from the outside-in

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