Steven Nicks | Property Casualty 360

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Customer Loyalty More Important Than Ever For P&C

January 17, 2011

New research helps quantify just how much loyalty is worth in the p&c business, why the value of a loyal customer is growing, how individual p&c companies rate in customer loyalty today, and what specific actions your firm can take to increase customer loyalty.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Customer Loyalty More Important Than Ever For P&C

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