Steve Johnson | Property Casualty 360

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10 best practices for insurance customer retention

November 03, 2023

A true omnichannel experience drives customer engagement.

Best Practices

In the age of Amazon, does customer engagement really matter?

September 16, 2021

Now more than ever, insurers must double down on customer experience and treat policyholders as people rather than a policy number.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

10 best practices for insurance customer retention

In the age of Amazon, does customer engagement really matter?

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