Shekhar Mahadevan Jeff Scheerhorn | Property Casualty 360

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How to 'crawl, walk, run' to improve the customer experience with chatbots

June 19, 2018

Industry professionals at EY break down the 'crawl, walk, run' approach to implementing chatbots.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

How to 'crawl, walk, run' to improve the customer experience with chatbots

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