Many of the tasks involved with today's insurance claims can be automated.

With driverless cars, drones and mobile response RVs during natural disasters, insurance is at the center of a technology renaissance that will fundamentally change how we do business, and what our workforce looks like.

Insurance companies need to consider how to identify and reorganize processes with automation in mind, and how to encourage employee buy-in and enthusiasm.

An Xchanging survey says insurance must continue to modernize to remain competitive in an increasingly globalized environment.

An Xchanging survey says insurance must continue to modernize to remain competitive in an increasingly globalized environment.