Ryan Baillargeon | Property Casualty 360

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Commentary

What consumer data reveals about insurance agents vs. bots

December 11, 2018

Clearsurance looked closely at the digital insurance customer experience in the wake of the recent State Farm/Lemonade dust-up.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

What consumer data reveals about insurance agents vs. bots

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