Russell P Granger | Property Casualty 360

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Market Insights

10 secrets to successful negotiations

March 06, 2017

Emotions play a key role in influencing decisions whether we realize it or not.

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5 trust builders for smarter insurance claim settlements

February 16, 2017

When it comes to establishing trust, first impressions count.

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Adjusting the customer experience: The digital divide

January 13, 2017

How is technology affecting your policyholder relationships?

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

10 secrets to successful negotiations

5 trust builders for smarter insurance claim settlements

Adjusting the customer experience: The digital divide

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