PropertyCasualty360.com recently spoke with five senior-level claims professionals and asked them for insights into how technology is affecting their businesses and the way adjusters do their jobs.

PropertyCasualty360.com recently spoke with five senior-level claims professionals and asked them for insights into how technology is affecting their businesses and the way adjusters do their jobs.

In part four of this series, Ken Tolson, vice president, U.S. Property & Casualty Eastern Region, Crawford & Company, takes on a series of questions on claims technology issues.

In part four of this series, Ken Tolson, vice president, U.S. Property & Casualty Eastern Region, Crawford & Company, takes on a series of questions on claims technology issues.

In part three of this series, Mark Hoffman, claims technology manager, Esurance, takes on a series of questions on claims technology issues.

The second in our series of articles with leading claims executives on claims technology issues. This feature is a Q&A with Steve Hatch, chief claims officer, Zurich North America.