Robert M Lajdziak | Property Casualty 360

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Market Insights

Customer experience: The auto insurance X-factor

August 19, 2019

Price transparency, efficient digital offerings, and solid multi-channel customer service are the great equalizers in today's auto insurance marketplace.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Customer experience: The auto insurance X-factor

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