Punita Gandhi Anand S Rao Jamie Yoder

Newsletters

Agent & Broker
Claims
Markets
Awards & Events
Risk Management
Insurtech Center
Expert analysis
- FC&S Expert Coverage Interpretation
More

NOT FOR REPRINT

Page Printed from: propertycasualty360.com/author/profile/punita-gandhi-anand-s-rao-jamie-yoder

About The Author

CONNECT WITH THIS AUTHOR

News

The 'Predictably Irrational' Claimant

August 29, 2010

The claim experience can either make or break a customer's relationship with an insurer. Insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

The 'Predictably Irrational' Claimant

Trending Stories

Resources

AgentSync