Punita Gandhi Anand S Rao Jamie Yoder

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The 'Predictably Irrational' Claimant

August 29, 2010

The claim experience can either make or break a customer's relationship with an insurer. Insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

The 'Predictably Irrational' Claimant

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