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The insurance industry is facing the start of long-term change in how we consume, learn, socialize, and communicate.
The pandemic is forcing insurance pros to reevaluate their digital initiatives to figure out what to start, continue, or stop.
Insurance players must become accustomed to these challenges as a way of doing business to thrive — and survive.
By building strong relationships with customers, insurance firms will be in better shape to handle current risks and the post-pandemic environment to follow.
This may be an unsettling time, but it is also a period of opportunity for businesses to better plan for the future.