Phylip Jones | Property Casualty 360

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Analysis

Dissatisfied customers pose a major risk to future insurance premiums

October 06, 2022

As more P&C insurers offer insureds the opportunity to file claims online, policyholders have come to expect a speedy and seamless claims experience.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Dissatisfied customers pose a major risk to future insurance premiums

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