In the last of our three-part series, we review the settlement process and its impact on customer satisfaction rating and claims management efficiency.

In the second of a three-part series, we examine the review and processing phase of an auto claim and explore best-practices.

In the second of a three-part series, we examine the review and processing phase of an auto claim and explore best-practices.

What happens at FNOL will determine not only how cost-effectively a claim is settled but also how satisfied the claimant will be with the insurer.

With so many handlers involved, how do managers promote efficiency throughout the varying stages of the claim?

Since there are many factors that contribute to effectively routing assignments, managers can better realize ROI goals from automating if they carefully analyze their internal workflows first.