Patrick Kehoe | Property Casualty 360

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Commentary

Claims handling is ground zero for customer retention

March 22, 2018

Digital insurance initiatives and innovation are essential for P&C carriers in an increasingly commoditized marketplace that's prone to quick customer churn.

Commentary

Claims handling is ground zero for customer retention

March 22, 2018

Digital insurance initiatives and innovation are essential for P&C carriers in an increasingly commoditized marketplace that's prone to quick customer churn.

Resources

Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Claims handling is ground zero for customer retention

Claims handling is ground zero for customer retention

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