Pat Walsh | Property Casualty 360

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Insurers facing customer satisfaction challenge

May 25, 2016

There are no greater influences on a insurance company's success or failure than its customers and employees, and keeping these two groups happy and engaged is critical.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Insurers facing customer satisfaction challenge

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